Frequently Asked Questions (FAQs)

BRAND, HERITAGE & AUTHENTICITY

Q: What is KanthaStitch.in?
A: KanthaStitch.in is an online marketplace dedicated to authentic handcrafted Kantha stitch products made by skilled Indian artisans. We aim to preserve traditional embroidery while making it accessible worldwide.

Q: What makes Kantha stitch special?
A: Kantha stitch uses thousands of hand-sewn running stitches, often telling stories through motifs like flowers, animals, and geometric patterns. No two pieces are ever identical.

Q: Are your products authentic or machine-made?
A: All our Kantha products are 100% handmade. No machines are used in the embroidery process.

Q: Why do some designs look slightly uneven?
A: That’s the beauty of handmade craftsmanship. Minor variations are proof of authentic handwork, not defects.

Q: Where are your artisans from?
A: Our artisans are primarily from West Bengal and nearby regions, where Kantha embroidery has been practiced for generations.

🛍️ PRODUCT INFORMATION & SELECTION

Q: What products do you sell?
A: We offer:

Kantha Sarees
Kantha Quilts & Throws
Dupattas & Stoles
Cushion Covers
Bedspreads
Apparel & Home Décor Items

Q: Are the colors exactly the same as shown on the website?
A: We try our best to show true colors, but slight variations may occur due to lighting, screen settings, and fabric dyeing.

Q: Do you restock sold-out products?
A: Some items are one-of-a-kind and cannot be restocked. However, similar designs may be created. Ask the chatbot for alternatives.

Q: Can I see more photos or videos of a product?
A: Yes! The chatbot can request additional images or videos from our team when available.

Q: Are the products suitable for gifting?
A: Absolutely! Our Kantha products are popular gifts for weddings, anniversaries, housewarmings, and festivals.

✂️ CUSTOMIZATION & MADE-TO-ORDER

Q: Do you offer custom-made Kantha products?
A: Yes. We accept custom orders for:

Color combinations
Size adjustments
Special motifs
Personalized designs

Q: How long do custom orders take?
A: Custom products usually take 15–30 days, depending on complexity.

Q: Can I return a custom-made product?
A: Custom-made items are non-returnable unless damaged or defective.

Q: Can I request matching sets?
A: Yes! You can request coordinated sarees, dupattas, cushion covers, or bedding sets.

🧾 ORDERING PROCESS

Q: How do I place an order?
A:

Choose your product
Click Add to Cart
Proceed to Checkout
Enter delivery details
Complete payment

Q: Can I place an order without creating an account?
A: Yes, guest checkout is available.

Q: How do I know my order is confirmed?
A: You’ll receive a confirmation email/SMS immediately after successful payment.

Q: Can I cancel my order?
A: Orders can be canceled before dispatch. Contact the chatbot quickly with your order number.

🚚 SHIPPING & DELIVERY

Q: Where do you ship?
A: We ship across India and to selected international destinations.

Q: How much does shipping cost?
A: Shipping charges depend on location and order value. The chatbot can calculate it for you instantly.

Q: How long does delivery take in India?
A:

Metro cities: 3–6 business days
Non-metro areas: 5–10 business days

Q: Do you ship internationally?
A: Yes, to select countries. Duties and customs charges (if any) are borne by the customer.

Q: What if my package is delayed?
A: Delays can occur due to weather, customs, or courier issues. The chatbot can check real-time tracking updates.

📦 ORDER TRACKING & DELIVERY ISSUES

Q: How do I track my order?
A: Share your order number with the chatbot to get tracking details.

Q: My package shows delivered but I didn’t receive it.
A: Please check with neighbors/security first. If still missing, the chatbot will help raise a courier complaint.

Q: What if my item arrives damaged?
A: Share clear photos/videos within 48 hours. We’ll arrange a replacement or refund.

💳 PAYMENTS & BILLING

Q: What payment options are available?
A:
✔️ UPI
✔️ Debit/Credit Cards
✔️ Net Banking
✔️ Wallets

Q: Is Cash on Delivery (COD) available?
A: COD availability depends on location and order value.

Q: My payment failed. What should I do?
A: Failed payments are usually auto-refunded within 3–5 business days. The chatbot can check the status.

Q: Can I get an invoice?
A: Yes. You can download your invoice from your order page or request it via chatbot.

🔁 RETURNS, EXCHANGES & REFUNDS

Q: What is your return policy?
A: Returns are accepted for damaged, defective, or incorrect items only.

Q: How do I initiate a return?
A: Contact the chatbot with your order number and issue details.

Q: How long do refunds take?
A: Refunds are processed within 5–7 business days after inspection.

Q: Do you offer store credit?
A: In some cases, yes. The chatbot can check eligibility.

🧼 FABRIC CARE & MAINTENANCE

Q: How should I wash Kantha products?
A:

Hand wash preferred
Mild detergent only
Cold water
Dry in shade

Q: Can I dry clean Kantha sarees?
A: Yes, dry cleaning is safe for most Kantha items.

Q: Will the colors fade?
A: Natural fading may occur over time, adding to the vintage charm.

♻️ SUSTAINABILITY & ETHICS

Q: Are your products eco-friendly?
A: Yes. Kantha traditionally uses recycled fabrics and sustainable practices.

Q: Do you support artisan communities?
A: Absolutely. We work directly with artisans and ensure fair wages.

🤖 CHATBOT & CUSTOMER SUPPORT

Q: What can the chatbot help me with?
A:
🛍 Product discovery
📦 Order tracking
💬 Custom order queries
🔁 Returns & refunds
📏 Size & care guidance

Q: Is the chatbot available 24/7?
A: Yes, our AI chatbot works round-the-clock.

Q: Can I talk to a human agent?
A: Yes. Just type “talk to support” and we’ll connect you.

🔐 PRIVACY & SECURITY

Q: Is my personal data safe?
A: Yes. We follow strict data protection policies and secure payment gateways.

Q: Do you share my information with third parties?
A: No, except trusted partners required for order fulfillment.

🎉 OFFERS, DISCOUNTS & PROMOTIONS

Q: How do I get discount codes?
A: Subscribe to our newsletter or ask the chatbot for current offers.

Q: Do you run festive sales?
A: Yes! We offer special discounts during festivals and seasonal events.

📩 CONTACT & FEEDBACK

Q: How can I contact KanthaStitch.in?
A:
📧 Email: Available on website
💬 Chatbot: 24/7
📱 Social media platforms

Q: Can I give feedback or suggestions?
A: Yes, we love hearing from you! Share feedback directly with the chatbot.